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UPDATES

September 30, 2017

Dear Customers:

As of August 1, 2017 I am all caught up on back orders.

When I send a package, I also email you and ask you to tell me when it arrives.
Most never tell me. So please, let me know when you receive it.
If you do not receive your package (within 3-4 weeks), contact me! Otherwise, how can I ever know ...

If you have a complaint, contact me! I cannot resolve a complaint if I do not know about it. If you complain behind my back, then you never really wanted a resolution.
If I can't resolve your complaint I will give you a refund.
Afterwards, if you STILL want to complain ... that reflects on you, not me.

I may need to insist on tracking, especially for large orders. Tracking proves I sent the package and proves you received it. However, tracking will cost you A LOT more.

I am still updating, so the shopping cart is not activated yet. Feel free to contact me here if you have questions, or custom requests.

Thank you for your patience and understanding.



Jim Botaitis















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